DELIVER THE TRAINING AND SUPPORT
YOUR CUSTOMERS DESERVE
Most software companies spend 4% to 8% of revenue on support and training – Crosscheck can help you get more from that investment by creating world-class self-service support and training resources across the customer lifecycle.
SELF-SERVICE SUPPORT
67% of software users prefer to access self-service support content over talking to a rep.
New USER ONBOARDING
Training new users effectively accelerates their “time to value” and avoids churn.
IN-APP HELP
& UX CONSULTING
Providing in-app help and guidance increases adoption while reducing call volume.
DEVELOP HIGHLY ENGAGING USER TRAINING IN LESS TIME
Your support and product development teams are busy and might lack experience creating training resources. With Sonata Learning, you are hiring a professional tech writer, instructional designer, trainer, graphic designer, and video editor all in one.
Crosscheck will work with your team to create high-quality video, interactive and instructor-led training materials with minimal effort required from your staff.
CREATE DISTINCT “LEARNING PATHS” FOR EACH TYPE OF USER
Someone who logs into your application once per month to view reports likely doesn’t need (or want) the same degree of training as a system admin who lives and breathes it every day.
Crosscheck will study your product use cases and outline learning paths to take each user from zero to whatever level of proficiency they require to be effective in their role.
Get More from
Your Support Platform
No matter what platform you use, we can create robust, high-quality knowledge base content for your products that gives users the quick answers they’re looking for, while reducing support ticket volume.
Our services help you get more from your support platform, and we can also help you implement one:
Thank you for your interest in our software support & training development services!
We would love to hear from you and answer any questions you may have.
